AGB

Terms of Service

Effective Date: May 10, 2025

Welcome to KokoPaws. By visiting our website or purchasing something from our store, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These terms apply to all users of the site, including browsers, customers, and others who access or use any part of the Services.

If you do not agree with these terms, please do not use our website or services.

1. About Us

KokoPaws is a family-owned online store based in Ukraine. We offer handmade pet products, including hoodies, slings, beds, and accessories for small pets.
Website: kokopaws.com
Contact: kokopaws.shop@gmail.com

2. Orders and Payments

All orders are subject to availability and confirmation of payment.

By placing an order, you agree to:

  • Provide accurate and complete billing and shipping information

  • Pay the total amount due at checkout, including shipping fees and applicable taxes

  • Allow us to contact you if clarification is needed on your order

We reserve the right to cancel or limit orders at our discretion.

Payments are processed securely via Shopify’s integrated payment systems. We accept major credit cards, PayPal, and other supported methods.

3. Processing and Shipping

All products are made-to-order. Processing time is typically 1–5 business days.
Delivery times vary by destination:

  • USA: 7–14 business days

  • Europe: 4–10 business days

  • Other countries: 3–20 business days

See our Shipping & Returns page for full details.

4. Returns and Refunds

We accept returns within 14 days of delivery. Items must be unused, in original condition, with tags and packaging.

Customers are responsible for return shipping costs unless the item is damaged or incorrect. See our Return Policy for more details.

5. Product Descriptions

We strive to describe and display our products as accurately as possible. However, due to the handmade nature of our products and differences in screen displays, actual colors and textures may vary slightly.

6. Intellectual Property

All content on this site — including text, graphics, logos, product designs, and photos — is the intellectual property of KokoPaws and may not be copied, reproduced, or used without written permission.

7. Prohibited Uses

You may not use the site or its content:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To infringe on our intellectual property rights

  • To upload or transmit malicious code

  • To interfere with the security features of the service

We reserve the right to terminate your access to our services for violating these Terms.

8. Limitation of Liability

We are not liable for any direct, indirect, or incidental damages arising from your use of the site or any products purchased, including but not limited to delays in shipping, third-party failures, or force majeure.

9. Changes to These Terms

We may update these Terms of Service from time to time. Changes will take effect immediately upon posting on this page. It is your responsibility to review the Terms regularly.

10. Contact Us

If you have any questions about these Terms, please contact us at:
📧 kokopaws.shop@gmail.com
📍 Kyiv, Ukraine, 02000