Versand
📦 Shipping Policy
Welcome to our Shipping Policy! Here you’ll find everything you need to know about how we process, ship, and deliver your order. Our goal is to make every step of your shopping experience smooth and reliable.
⏱ Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you’ll receive a confirmation email with your tracking number and a link to track your package.
Please note: We do not process or ship orders on weekends or public holidays.
🚚 Shipping Methods & Delivery Time
We offer international shipping to over 50 countries worldwide.
Estimated delivery times:
-
United States: 7–14 business days
-
Europe: 4–14 business days
-
Other countries: 3–20 business days
Delivery times may vary depending on destination, customs processing, weather conditions, or courier delays.
💳 Shipping Rates
We ship from Ukraine to customers worldwide.
🇺🇸 United States
-
Free shipping on all orders
-
No minimum order value
🇪🇺 Europe
-
$10 flat rate for orders under $150
-
Free shipping on orders over $150
🌍 Rest of the World
-
$20 flat rate for orders under $150
-
Free shipping on orders over $150
Please note: International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
🔍 Order Tracking
You’ll receive an email with your tracking number as soon as your order ships.
You can track your package using the provided link.
If you don’t receive tracking information within a few days, or if the tracking status doesn’t update, please contact us at:
We’re always happy to help.
🌍 International Shipping Notes
We ship to most countries worldwide.
Please be aware that customs clearance may cause delays in some regions.
KokoPaws is not responsible for delays caused by customs authorities or shipping carriers beyond our control.
🔄 Changes & Cancellations
Need to change or cancel your order?
Please contact us at kokopaws.shop@gmail.com within 12 hours of placing your order.
After this period, your order may already be in production or transit, and changes may no longer be possible.
🛡 Lost, Damaged, or Delayed Orders
We carefully pack every item before shipping.
If your package arrives damaged, is lost, or experiences a significant delay, please contact us with your order details at:
We’ll investigate the issue and do our best to resolve it.
💬 Contact Us
Still have questions?
We’re always happy to help at kokopaws.shop@gmail.com
Thank you for choosing kokopaws 🐾