Returns & Exchanges

🔁 Returns & Exchanges

At KokoPaws, we want you and your pet to be happy with every order. If something isn’t right — no worries, we’ll help you sort it out! 💛

🎄 Holiday Returns & Exchanges

We know many of our customers shop early for Christmas gifts, so we’ve extended our exchange period for the holidays!

✅ Orders placed between November 11 and December 25 can be exchanged until January 10, 2026.
✅ Items must be unused, unworn, with original tags & packaging.
✅ Please email us at kokopaws.shop@gmail.com with a short note and a photo of the item — we’ll be happy to help with an exchange after the holidays.

✅ Easy Returns

  • Returns accepted within 14 days of delivery
  • Item must be unused, unworn, with original tags & packaging
  • Just email us at kokopaws.shop@gmail.com with a photo of the item and a short reason for return 

📦 Return address will be provided once your request is approved.

🚫 What Can’t Be Returned

- Custom / personalized items

- Gift cards

🔄 Exchanges

Want a different size, color, or product?

- Return your item

- Place a new order once the return is accepted

🚚 Shipping Costs

- If your item arrived damaged or incorrect, we’ll cover return shipping.

- For all other returns, the buyer is responsible for return shipping costs.

- The original shipping cost is non-refundable (except where required by law, e.g. within the EU, where the standard delivery cost will be refunded).

💳 Refunds

- Refund issued to your original payment within 10 business days after we receive & inspect the return

- Banks may take extra time to process it

- If it’s been more than 15 business days, just email us

❓ Questions?

We’re here to help! Contact us anytime at kokopaws.shop@gmail.com 🐶🐱